👕 Orders & Customization
You can modify or cancel your order only before its status changes to “Printing.” Once printing has started, no changes can be made.
Because all Tshack products are made-to-order, we do not accept returns or exchanges unless the item arrives defective or damaged.
Unfortunately, we can’t offer refunds or replacements for design errors made by customers. Please double-check your design and text before confirming your order.
Absolutely! You can personalize your product directly on our website using the customization tool.
Yes. Tshack Egypt reserves the right to reject or cancel any order containing offensive, illegal, or copyright-infringing content.
🚚 Shipping & Delivery
Orders are usually processed and shipped within 3–5 business days after printing. Delivery time may vary depending on your location.
Yes. Once your order has been shipped, a tracking link will be sent to your email.
You can update your address only before printing starts. After that, address changes are no longer possible.
Yes! We deliver to all governorates across Egypt using trusted courier partners.
If your item is defective and eligible for return, you’ll be responsible for the shipping cost unless the issue was caused by us.
❌ Cancellations & Returns
You can cancel your order only before it enters the printing stage. Once production begins, the order cannot be canceled.
Only if your item arrives damaged, defective, or incorrect due to a manufacturing error.
Please contact us within 7 days of receiving your order, including clear photos of the issue and your order number.
Once your claim is approved, we’ll process and ship a replacement within standard fulfillment times.
Refunds are only issued if a replacement isn’t possible due to stock or production constraints.
🔒 Privacy & Data Protection
We collect essential details such as name, email, phone number, shipping/billing addresses, and order information to process your purchase.
We never sell or rent your data. We only share necessary details with trusted service providers (like shipping or payment companies) under strict confidentiality.
We use encryption and strong security measures to protect all customer and payment information.
Yes, you can contact us anytime to request deletion of your personal data.
We recommend uploading images without embedded location data (EXIF). Uploaded images are used only for printing purposes.
💳 Payment & Support
We offer secure online payment options and Cash on Delivery (COD) in selected areas.
Yes. All displayed prices include applicable taxes and fees.
Yes! We frequently run special offers and seasonal discounts — follow our social media for updates.
Of course. All transactions on Tshack Egypt are processed in EGP (Egyptian Pounds).
You can reach us anytime via:
📞 WhatsApp/Phone: 01055321999
📧 Email: contact@tshack.com